Minami Tamaki LLP is investigating allegations that telehealth counseling network BetterHelp, Inc. mismanaged sensitive health information.
Based in Mountain View, California, BetterHelp offers online counseling services under several names, including: BetterHelp, Compile, MyTherapist, iCounseling, Terappeuta, Teen Counseling, Pride Counseling, Faithful Counseling, and ReGain.
In 2022, the Federal Trade Commission (“FTC”) issued a proposed order banning BetterHelp from sharing consumers’ health data for advertising. The proposed order also required BetterHelp to pay $7.8 million to settle charges that it revealed sensitive customer data after promising to keep such data private.
The FTC alleged that BetterHelp used consumers’ e-mail addresses and the fact that they had previously been in therapy to instruct Facebook to identify similar consumers and target them with advertisements for BetterHelp’s counseling services.
The allegations against BetterHelp are particularly concerning given the sensitive nature of the information managed by the platform with which the platform deals. Many individuals turn to online therapy services like BetterHelp for assistance with mental health issues that they may be reluctant to discuss in person.
If you used BetterHelp counseling services and wish to discuss this matter, you may contact Minami Tamaki at (415) 788-9000 or through our online form. We look forward to the opportunity to speak with you.